At Bamigos VR LLP, we are committed to ensuring customer satisfaction with all our products and services. This policy outlines our procedures for replacements and cancellations.
1. Replacement Policy
1.1. Bamigos VR LLP offers replacements for defective products within one week of purchase.
1.2. We do not offer refunds for any of our products or services.
1.3. All requests for replacements must be made in writing to our customer service email: [email protected].
2. Replacement Process
2.1. To request a replacement:
a) Contact us at [email protected]. within one week of receiving the product.
b) Provide your order number and a detailed description of the defect.
c) Our team will review your request and provide further instructions if a replacement is approved.
2.2. Customers are responsible for returning the defective product to us. Return shipping instructions will be provided upon approval of the replacement request.
2.3. Once we receive the defective product, we will ship a replacement to you at no additional cost.
3. Exceptions
3.1. We reserve the right to refuse replacement in cases of:
- Damage caused by misuse or improper handling
- Normal wear and tear
- Products altered by the customer
- Suspected fraud or abuse
- Violation of our Terms of Service
4. Cancellations
4.1. For software subscriptions:
Cancellations can be made at any time and will be effective at the end of the current billing cycle.
No partial refunds will be provided for unused time.
4.2. For equipment rentals:
a) Cancellations made more than 2 weeks prior to the rental period: 15% of the rental fee will be deducted.
b) Cancellations made between 2 weeks and 48 hours prior to the rental period: 30% of the rental fee will be deducted.
c) Cancellations made within 48 hours of the rental period: No refund will be provided.
5. Changes to This Policy
5.1. We reserve the right to modify this policy at any time.
Changes will be effective immediately upon posting on our website.
6. Contact Us
If you have any questions about this Replacement and Cancellation Policy, please contact us at:
Bamigos VR LLP
B-223 Krishna Market Road, Lajpat Nagar -1, New Delhi - 110024
Email: [email protected].
Office Hours: Monday - Friday, 9:30 AM - 6:30 PM